Terms of Use
Everything you need to know about using the IMPORTREND website, placing orders, and shopping with confidence.
Please read these terms before using our services.
Welcome to IMPORTREND
These Terms of Use govern access to and use of the IMPORTREND website and related services. By using the website or placing an order, you agree to these terms, subject to applicable law.
1. Website Use
Use this website only for lawful purposes. Information displayed on the site is intended to help you browse products, understand our services, and make purchases. We may update website content and features from time to time.
2. Customer Accounts
You are responsible for providing accurate account and contact information and for keeping your login credentials confidential. Please notify us if you suspect unauthorized access to your account.
3. Product Information & Pricing
We aim to keep product descriptions, images, availability, and prices accurate. Minor variations in appearance may occur due to screen settings or manufacturing differences. Prices and availability may change before an order is confirmed.
4. Orders & Payments
Please review your cart, delivery address, and payment details carefully before confirming your order. Orders are subject to successful payment (where applicable), verification, and product availability. If an order cannot be fulfilled, we will contact you regarding the appropriate resolution.
5. Shipping & Delivery
Delivery estimates, serviceability, and applicable shipping charges are provided during checkout or in order communications. Delivery times may vary due to location, logistics constraints, weather, holidays, or other circumstances beyond our reasonable control. Please ensure your shipping information is correct.
6. Returns & Refunds
Return or refund requests are accepted only for products received damaged or different from what was ordered, subject to applicable consumer rights. Report an eligible issue within 24 hours of receiving the product. Include your order details, a description of the issue, and clear supporting photos when contacting support. Requests are reviewed before a return or refund is approved.
7. Cancellation Policy
Once an order has been confirmed, cancellation is not permitted and no refund is offered for cancellation requests, except where a refund or other remedy is required by applicable law. Please verify your order information before confirming your purchase.
8. Acceptable Use
Do not misuse the website, attempt unauthorized access, submit fraudulent orders, interfere with its operation, or upload harmful code. We may restrict access where reasonably necessary to protect customers and the website.
9. Intellectual Property
Website content, graphics, branding, and original materials belonging to IMPORTREND are protected by applicable intellectual property laws. You may not reproduce or commercially use them without permission, except as permitted by law.
10. Responsibility & Liability
We work to provide accurate information and dependable service, but uninterrupted website availability cannot be guaranteed. Any limitation of liability applies only to the extent permitted by applicable law and does not affect mandatory consumer protections.
11. Changes to These Terms
We may revise these terms to reflect operational, legal, or service changes. The updated version will be posted on this page. Material changes will be communicated where required by law.
12. Questions & Support
For questions about these terms or an existing order, contact our support team during business hours.
Email: support@importrend.com Phone: +91 7011608563 Hours: Monday–Saturday, 09:00–18:00 (IST)
Need Help Understanding Our Terms?
Our support team is here to answer your questions about orders, policies, and shopping with IMPORTREND.

