Confirmed Orders Are Final
After you confirm an order, processing begins immediately. Cancellation requests will not be accommodated, subject to applicable law.
Customer Information · Store Policies
Cancellation Policy
When you place an order with IMPORTREND, it enters our processing system promptly. To ensure smooth fulfilment, please review your order details carefully before confirming.
✓ Order confirmed
📦
🔒 Processing begins
Important: No cancellation after order confirmation
Once an order is confirmed, it cannot be cancelled or refunded for a cancellation request, except where a refund or other remedy is required by applicable consumer law.
Our Cancellation Rules
Simple, transparent information to help you shop with confidence.
No Cancellation Refund
No refund is offered if you request cancellation of a confirmed order, except where required by applicable consumer protection law.
Order Processing
Orders are processed promptly. Please check all items, delivery details, and payment information before confirming your purchase.
Before You Place an Order
Take a moment to check these details before final confirmation.
Review Your Items
Check that you have selected the correct products, sizes, quantities, and variants.
Verify Delivery Details
Confirm your delivery address, including PIN code and contact number, is accurate.
Confirm Your Payment
Review the total amount, any applied discounts, and your chosen payment method.
Damaged or Incorrect Product?
If you receive a damaged or incorrect product, this is different from a cancellation and is covered under our separate Return & Refund Policy. Contact our support team within 24 hours of receiving your order with your order details and clear photos. Your statutory consumer rights remain unaffected by this cancellation policy.
Frequently Asked Questions
Answers to the most common questions about our cancellation policy.
Can I cancel my order after confirmation?
No. Once your order is confirmed, cancellation is not available, except where required by applicable consumer law.
Will I get a refund if I ask to cancel?
No refund is offered for a cancellation request on a confirmed order, subject to applicable law.
What if I received a damaged or different product?
Please contact our support team within 24 hours of receiving the package. This is handled under our Return & Refund Policy, not the cancellation policy.
What if IMPORTREND cannot fulfil my order?
If we are unable to fulfil your order, we will contact you and provide an appropriate resolution or refund in accordance with applicable law.
Need Help With an Order?
If you have any questions about your order, our support team is happy to help during business hours.
Office hours: 09:00–18:00 · Monday to Saturday (IST)
