Damaged Product
If your product arrives visibly damaged or broken, you may raise a return or refund request. Include clear photos of the damage and packaging along with your order details.
Customer care · Policy information
Return & Refund Policy
Your satisfaction is our priority. At IMPORTREND, we want your order to arrive exactly as expected. If you receive a damaged product or an incorrect item, we're here to help.
✓ Damaged items✓ Wrong items⏱ Report within 24 hours
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Eligibility
When is a return or refund applicable?
Requests are considered only for the following situations, subject to verification.
Different Product
If you receive a product that is different from what you ordered, you may raise a request. Include photos of the item received and your order details so we can verify and resolve your concern.
24
HOURS
Raise your request within 24 hours
Contact our support team within 24 hours of receiving your order with your order ID, a description of the issue, and clear photos. Requests raised after this period are generally not eligible under this policy, except where applicable law requires otherwise.
Simple process
How to raise a request
Follow these four steps to help us review your concern quickly.
1
Share Details
Email us your order ID, a description of the issue, and clear photos of the product and packaging.
2
Our Team Reviews
We assess your request and may ask for additional information or evidence if needed.
3
Return Instructions
If a return is required and approved, we will share instructions. Do not send items back without prior confirmation.
4
Resolution
Once verification is complete, we process any applicable refund or replacement as per our policy and applicable law.
Please read
Additional information
A few important points before submitting a request.
No Change-of-Mind Returns
Returns or refunds are not accepted if you simply changed your mind about a purchase, unless required by applicable law.
Keep the Product & Packaging
Please retain the product and all original packaging until we have confirmed the resolution of your request.
Return Shipping
Do not send any item back without receiving explicit instructions from our team. Unauthorised returns may not be processed.
Refund Processing
Approved refunds are initiated after verification. The time for the refund to reflect in your account depends on your payment method and bank or payment provider.
Order cancellation is governed by a separate policy. This policy does not limit any rights you may have under applicable consumer protection law.
We're here to help
Need support?
If you have received a damaged or incorrect product, contact us within 24 hours with your order ID, description and photos. Office hours: Monday–Saturday, 09:00–18:00 IST.
